Solution & Deployment Engineer

The Solutioning & Deployment Engineer will play a key role in the deployment of Speedcargo’s solution globally. This role requires the candidates to fulfil four specific functions as a part of their responsibility: Solutioning, Deployment which includes Process Mapping & Transformation, Training and Performance Management. The role requires the candidate to interface with the Head of Operations, Managers and Users on the client side. S/he should be an excellent project manager, communicator and have the ability to coordinate between the customer and internal resources required to successfully deploy and maintain Speedcargo’s solutions at customer locations.

General  

• Have an in-depth understanding of the functions and features of Speedcargo suite of products and develop functional competence in deployment & utilising them for creating value for the customer. 
• Project Management for successful deployment and launch of Speedcargo’s solutions at different customer locations. 
• Liaising with customers, internal stakeholders, suppliers etc., to make sure timely launch of Speedcargo’s solutions 
• IT deployment including networking & basic trouble shooting capability. 

Solutioning & Process Mapping 

• Undertake a study for the deployment of Cargo Eye from an infrastructure perspective. Provide a solutioning document and supervise customer deployment of Cargo Eye system. 
• Ensure that all Speedcargo solutions are connected and ready for go live. 
• Identify points of integration between Speedcargo’s solutions and customers IT infrastructure and work with Speedcargo’s internal resources and Customers IT teams to enable integration and flow of information required for the Speedcargo system to go live. 
• Undertake a process study of current operations at customer location – for the deployment of Cargo Eye and Assemble products. 
• Develop in conjunction with the customer a “to be” process that will enable the deployment of Speedcargo’s solution for minimum impact to existing process but maximise adoption and benefit from usage of the solutions. 

Training & Transformation 

• Train customer personnel on Speedcargo’s solution and the new process that will be deployed for the customer. 
• Establish a process with the customer to ensure ready access to support for Speedcargo’s solutions – identify and create a set of internal experts for the customer by successfully deploying Train the Trainer programme 
• Conduct both classroom training for the users on Speedcargo’s solutions and supervise on-the-job training for the users to ensure that the users become proficient in the product and process so that Speedcargo’s solutions are utilised by the customer 

Performance Management 

• • To track the usage and performance of Speedcargo’s solution at the locations where the solution has been deployed. 
  • Identify areas for improvement and proactively engage in training to ensure that right usage of Speedcargo solutions. 
  • Ensure that Speedcargo billing from customer is not effected due to ineffective transformation, changes in personnel, lack of training etc., proactively take steps to address and resolve issues to ensure high levels of customer satisfaction and utilization. 
  • Identify opportunities for enhancing and increasing engagement with the customer 

Educational Qualifications & Skills 

• Preferred Bachelors or higher degree in Computer Science 
• Good Knowledge of Networking 
• Experience in working with cloud systems like Azure and AWS will be an added advantage 
• Programming skills such as C++, python etc., will be an added advantage 
• Product Engineering knowledge will be an added advantage 

Other Skills

• Very high analytical capabilities 
• Candidates with 5-8 years of experience 
• Candidate should possess excellent communication and interpersonal skills 
• Problem solver with a positive can-do attitude 
• Ability to conduct training  
• Experience in project delivery and client relationship management 
• Ability to work independently with a goal centric approach and open to take on new and different tasks 
• Comfortable with warehouse environment 
• The candidate should be willing to undertake extensive short term international travel for deployment at different locations globally 

Ayer Rajah Crescent, Singapore

The company offers an Annual Paid Leave Plan as well as health insurance to all its employees.